Our Commitment to You

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Our Commitment to you:

Don't worry about a thing. We've got you covered with a Forever Warranty.
The journey to finding your "O" is different for everyone. Our products are designed to stimulate different key areas of your body and make you feel amazing, but if your first choice from us doesn't quite do it for you, or if you experience any issues with it, let us know! You can confidently rely on us to deliver on our promise. We are committed to helping you find the right toy for your body. 
 

How do I make a claim?

To make a claim on your warranty, it's as easy as dropping us a line. Our customer support team will get back to you right away. 

Email us at: customerservice@sweetvibes.toys

What if I received mine as a gift? Do I still get the Forever Warranty? 

Absolutely!

How long does it take to receive a replacement? 

We are fast. Really fast.
Most claims are settled and shipped the same day.

If you're in the US, shipping on your replacement is free and takes 2-3 business days. 

Do I have to pay for shipping on a replacement?

If we're sending your replacement anywhere in the US, no! Shipping is free.
International claims do require you to cover the cost of shipping, but the replacement product is still covered under your Forever Warranty.

Returns

Due to the nature of our products, we don't accept any returns if the outer plastic has been removed. If you would need to return a purchased product, please contact our amazing customer care team: customerservice@sweetvibes.