Are Sweet Vibes toys safe?

Our toys are made from medical-grade silicone and are body-safe. We work closely with our vendors to make each product as ergonomic and user-friendly as possible, while maintaining a high standard of quality.

Can I use lubricant with my Sweet Vibes toys?

Yes, as long as it’s water-based. We don’t recommend using silicone-based lubricants on silicone toys, as it can damage the material.

For a safe, hydrating, and easy-to-clean option, check out our go-to: the Drop Vibe Glide.

When will my order be shipped?

Orders typically take under 48 hours to be processed. You’ll be contacted by email as soon as your package is ready to ship.

How long does shipping take?

Shipping times within the USA vary according to your chosen shipping method:

Standard Shipping: 3 to 5 days

Expedited Shipping: 2 days

Priority Shipping: 1 day

Do you ship outside the US?

Yes! International shipping takes anywhere from 4 to 10 days and the cost is calculated at check-out.

Depending on where you're shopping from, there may be additional duties, fees, or taxes outside the US raised by the authorities in your country that we have no control over.

Do you ship to PO boxes?

Yes, we ship to PO boxes within the US.

Is your packaging discreet?

Absolutely. Your order will arrive in a standard box with no indication of its contents.

There’s a problem with my order. Where can I reach you?

Contact us at customerservice@sweetvibes.toys

How can I track my order?

You’ll receive an email with the tracking information as soon as your order is shipped.

What’s your return policy?

Due to the personal nature of our products, we are unable to accept any returns. However, you can find details on our Forever Warranty and how to make a claim here.